SLA with AMODIT
Would you drive a new car without comprehensive insurance? It’s a risk – and the same applies to software. A warranty alone might not be enough. Discover the benefits of a full SLA (Service Level Agreement) with AMODIT and keep your system fully protected!
What is an SLA?
An SLA (Service Level Agreement) provides an additional layer of service conditions, covering not only extra work on the system but also customer support for resolving errors caused by application issues, system malfunctions, or even client-side server unrelated to the system itself. The SLA outlines the response times, defining how quickly different categories of requests will be addressed and resolved.
What is the difference between a warranty and an SLA?
A warranty is part of the standard maintenance package and ensures the proper functioning of the system as an application. However, a warranty is not the same as an SLA. While the warranty only covers system-related errors, an SLA extends beyond that, addressing issues within the AMODIT environment that aren’t caused by system malfunctions. Simply put, the SLA steps in where the warranty leaves off, offering more comprehensive coverage.
Benefits of an SLA
Guaranteed Pricing
With an SLA agreement, pricing is more attractive compared to one-time service requests, allowing for more effective budget planning.
Guaranteed Response and Resolution Times
An SLA ensures specific response and resolution times, eliminating uncertainty about how long it will take to resolve issues.
Priority Service
Customers with an SLA receive priority treatment, meaning their requests are handled first and with the highest level of urgency.
Dedicated Consultant
Clients are assigned a dedicated consultant as part of the SLA. During the initial kickoff meeting, the consultant becomes familiar with the client’s environment, speeding up request resolutions and ensuring smoother collaboration.
Technical Support and Consultations
Your dedicated consultant provides ongoing technical support and advice helping optimize system performance, improve efficiency, and enhance user satisfaction.
Minor Development Work
In addition to resolving issues, SLA agreements can cover minor development tasks, such as changes to workflows, dictionaries, or other small system elements, without incurring additional fees.
Risks of not Having an SLA
Without an SLA, issue resolution may be delayed due to a lack of guaranteed response times, as SLA clients are prioritized. Non-SLA clients will also face higher service fees and extended repair times, as consultants need to gain access and familiarize themselves with the system and environment before addressing issues.
Schedule a free consultation
with one of our specialists to explore how an SLA agreement can benefit your company. Your account manager will guide you through the options available.
Optimise Key Areas
IN YOUR COMPANY
Finance
Automate financial workflows and reduce errors resulting from manual tasks.
Human Resources
Store all employee data in one place and simplify HR tasks through automation.
Legal
Optimize the work of your legal department – organize contracts and addenda in a single system, granting your team easy access to vital information.
Administration
Reduce delays, avoid errors, and eliminate lost documents by automating administrative workflows.
IT
Enhance project monitoring and management for your IT team with an efficient, automated system.