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Case Comments

March 30, 2021

Features

Comments

Collaboration

Clear internal communication helps managers coordinate work and helps employees act on precise information. AMODIT comments provide a contextual exchange between users working on the same case.

Illustration of coworkers exchanging messages around a shared task

Work on a case often requires a question, explanation or detail beyond the formal workflow. Comments let a user request input while keeping the case at its current stage.

Historical AMODIT comments panel with a question addressed to another user

Mention a person by entering @ and selecting the user from the list.

Historical AMODIT user picker opened after entering an at sign in a comment

The mentioned user sees a notification in the top bar next to the comments icon, including the number of unread mentions. Opening the icon displays the full list.

Historical AMODIT notification list showing a new case comment

Selecting the case title opens the case, where the user can reply in context.

Historical AMODIT comment thread with a question and reply inside a case

Keeping the exchange with the case creates an orderly record that supports task execution and accountability.

Review Case Collaboration

Discuss comments, notifications and contextual communication in AMODIT.

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